Cybernet’s Customer Service Makes the Difference!

             Not all PC vendors are created equal in the mind of the consumer, especially when it comes to customer service and support.  Recently discussed in Information Week by Larry Greenemeier was an analysis of PC Vendors; he conducted a study to learn first hand from customers how their PC vendors stack up in critical areas like price, performance, customer service, reliability, and quality. The study asked 875 business-technology professionals who are responsible for the purchase and evaluation of PCs to rank their vendors.

            Cybernet in particular attracted the attention of the IS manager for lens manufacturer Balester Optical Co. after a recent bad experience he had while working with a major PC vendor.  After calling this major vendor for an urgent service request to replace a PC’s faulty CD burner drive, he was put on hold for hours. He ended up sending someone out to buy a replacement drive, even though the machine was still under warranty. Claiming this particular vendor’s customer service has “gone down the tubes,” he placed a ban on giving them further business and instead turned to Cybernet’s Zero-Footprint-PC™.

            When asked about their policies regarding customer service, Greg Lucciano, Vice President of Sales and Marketing for Cybernet said, “Cybernet is devoted to customer satisfaction and committed to positive relationships with every company and individual with whom we do business.” He said Cybernet’s main concern is “to understand the customer’s interests and concerns, and to treat them with respect, courtesy and compassion.”